Factory Direct Tire Sales

Ali Alhassani 2 months ago

I brought my wheel here to repair a crack, and it came back looking worse than when I dropped it off. I was originally told it would be finished the next day, but when I returned, they had not even started working on it. By the third day, I told them the situation was ridiculous and asked to take my wheel back and speak with a manager. One employee responded, “What, you want me to crack it for you again?” Completely unprofessional. When they finally said the wheel was finished, the repair quality was terrible. The wheel was left covered in deep scratches and rough grinding marks, and the repaired areas look sloppy and unfinished. The customer service was just as bad—employees would randomly walk away while I was speaking to them, deadlines meant nothing, and nobody seemed to care about the condition of my wheel. I came here expecting a cracked rim to be professionally repaired, not returned with additional cosmetic damage and poor workmanship. I would not trust this shop with another wheel and definitely would not recommend them. I also mentioned my tire would be going through warranty, yet they threw it away, the TPMS sensor was also missing so was the center cap.

Cyndi J Landsrud Edited 3 months ago

I showed up, in borderline crisis mode, there was a kind face…brown/ish dressed in black (my former favorite color….mind now busy in recollection mode), office seemed like grand central station, so I grabbed pamphlets & studied, a little investigative scanning while sitting, never hurt anyone. Eventually, I spoke to Nash, explained situation x, y or z. A car entered Factory Direct Tires going the wrong way & we were inches away from fender bang, crunch/ huge adrenaline/ file insurance claim due to LOP syndrome! Me: “borderline hangry!”….left car in trusty hands…FIRST time customer…VIRGIN customer…see results below! I’m satisfied!! Genuine deal. “I’ll be back!”- The Terminator “Kindness Matters!”

Tracy K Franks 4 months ago

## Excellent Work & Quick Turnaround! ⭐⭐⭐⭐⭐ I recently scuffed my alloy rims on a nasty curb and was looking for a place that could bring them back to life. Factory Direct Tires & Wheels did an absolutely phenomenal job refinishing them. The service from start to finish was incredibly professional. They only had my rims for about two days, and the turnaround was impressively quick without sacrificing a bit of quality. When I got them back, they looked brand new—you’d never even know they had been scuffed. Highly recommend them if you need high-quality, professional wheel repair done right and done fast!

Rasmus Teilmann 6 months ago

I was told by MINI I had a bent wheel and needed a new one. Instead, I looked around for another option and found Cascade Wheel. In addition to getting the wheel straightened, I decided to get all four wheels powder coated. Cascade Wheel made my rims look brand new, and all curb rash is completely gone. Not only that, everyone I dealt with was extremely professional and friendly. And when I came to pick up my car, they had washed it! Price was very reasonable, and I I highly recommend them!

Dustin Williams 9 months ago

⭐️⭐️⭐️⭐️⭐️ I had an alignment done here today and honestly couldn’t be happier with the experience. The owners were on site, took the time to explain what they were seeing, and treated me like a person—not just another ticket. The work was done right, the price was fair, and there was zero upsell or pressure. You can tell this is a small, locally owned shop that actually cares about doing good work and taking care of people. That matters to me, especially as a fellow small business owner. It’s rare to find places like this anymore. Honest, competent, and genuinely kind. I’ll absolutely be back and will be sending others their way. If you’re looking for alignment or tire work from people you can trust, this is the spot. Highly recommend.